Our Terms
PRIVACY POLICY
We are committed to protecting your privacy. We will
only use the information that we collect in accordance
with the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with
the best possible service.We will not e-mail you in the
future unless you have given us your consent. We will
give you the chance to refuse any marketing e-mail from
us at the bottom of our e-mails.
The type of information we will collect about you includes:·
- Your Name
- Address
- Delivery Address
- Phone Number
- E-mail Address
We will never collect sensitive information about you
without your explicit consent. The personal information
which we hold will be held securely in accordance with
our internal security policy. We may use technology to
track the patterns of behaviour of visitors to our site.
We do not disclose any of your information to third parties.
If you have any questions/comments/feedback/suggestions
about privacy, you should e-mail us at sales@hammockwarehouse.co.uk
SECURITY POLICY
We have an effective security policy that we review
regularly.
All credit card details are processed online using WORLDPAY
which uses secure 128 bit encryption over an SSL (secure
socket layer) connection. Credit card details are not
stored after they have been processed.
CANCELLATION POLICY
Cancellations can be made by calling us on 01562
700 551 within 48 hours of placing your initial
order, the order can be cancelled with all money being
returned minus the credit card charge within 30 days.
Unfortunately our banking service provider makes a charge
for all card transactions which we bear. In the event
that you cancel the order we will refund you your money
less that charge.
RETAIL ORDERS
Payment by credit card, cheque, postal order or money
order in advance of dispatch.
TITLE OF GOODS (retail customers)
Goods supplied by hammockwarehouse.co.uk to
customers remain the property of the company, until paid
for in full by the customer.
PRICES
Orders are subject to acceptance by the company and
to availability of goods and will be invoiced at prices
ruling at the time of acceptance. hammockwarehouse reserves
the right to substitute products of equal or greater value
to compensate for out of stock items.
DELIVERY/SHIPPING
Orders placed will be delivered within 28 days maximum,
unless we have contacted you and agreed alternative terms.
(Usually orders are dispatched within 72 hours of receipt
of order as long as all goods are in stock, if something
is out of stock we will notify you before the goods are
dispatched). Alternatively you may wish to collect your
order from our offices by prior arrangement.
Delivery is via standard first class Royal Mail letter
post, Parcel Post or DHL and delivery time is in accordance
with this. Where parcels can not be delivered a Royal
Mail / DHL calling card is left and it is your responsibility
to collect your items.
Someone needs to be available at the customer's
elected delivery address.
DELIVERY CHARGES
All items include delivery to the UK. Other countries
POA.
RETURNS
In the event of a return needing to made please contact
us via telephone: 01562 700 551 or e-mail: sales@hammockwarehouse.co.uk within
48 hours of the delivery.
All goods must be checked and counted upon receipt. Any
shortages must be brought to our attention firstly by
email sales@hammockwarehouse.co.uk
All goods must also be checked for damage upon receipt.
Any damage must also be be brought to our attention firstly
by email sales@hammockwarehouse.co.uk
We will provide a full refund (excluding delivery charges)
if the product you have selected is found to be unsuitable
within 7 working days following delivery, providing the
product is returned in it’s original box, in ‘as
new’ and unmarked condition complete with all packaging
and accessories.
No returns will be entertained unless the above conditions
are strictly adhered to.
No credit or refund will be give for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage
or merchandising by the customer, of any goods supplied by hammockwarehouse
Please read and adhere to the care instructions that
are supplied with all our products.
None of the foregoing effects your statutory rights as
a consumer.
COMPLAINTS
If you find that you are not satisfied with any product
or service please feel free to contact our customer service
department at sales@hammockwarehouse.co.uk.
We will endeavor to resolve any claim made a soon as possible.
MISTAKES IN PAYMENTS
Any mistakes in payments will be rectified as soon as
possible, and at the latest within 30 days of agreeing
to do so.
GUARANTEE
All goods offered by the company are guaranteed to meet
statutory requirements. However, the company cannot accept
responsibility where goods supplied are subject to further
processing or repackaging by the customer.
We accept credit card payments with most popular cards.
All of our food products are zero rated for VAT purposes
with exception to all Mill based products which are rated
at 10% VAT.
If you need to reach us, please email us use the our
contact us page - CLICK HERE
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